Megoldásaink - rendszerintegráció
System Integration

In case of system integration we commit ourselves to a wide range of IT related works from „greenfield” infrastructure creation projects to complex application and data migration tasks. We provide comprehensive IT help in planning-implementation-operation for server-, client- or cloud-side problems in connection with information technology systems. We carry out full requirement analysis and documentation of existing IT systems, and we present proposals for optimization. With the help of outsourced experts we plan, implement and follow-up new systems according to the client’s needs.

System Center Service Management – EGIS Pharmaceuticals

EGIS logo

We further develop the service desk system in incident and request classes within the SCSM system. Our application at EGIS Pharmaceuticals manages processes and is integrated in the EGIS SCSM system, where modifications can be requested at a single point. The status of each change request can be followed up and reported. Different user roles were created for the implementation process and electronic signature authentication was applied at certain points.

Managing public transport requests - Centre for Budapest Transport (BKK)

BKK logo

With the SCSM module we implemented a service management system for the Centre for Budapest Transport, that can manage problems and requests of employees, and which is suitable for processing incidents of the FUTÁR application and managing incidents of the ticket vending machines (TVM). The system was integrated with the own ticketing system of BKK’s subcontractors. We did SLA measurement for those categories, which has to be contractual to be solved.

Availability measurement of IT server services – Evosoft

Evosoft logo

With the help of Microsoft System Center 2012 Operations Manager Evosoft gets SLA feedback, information and alerts about predefined services. The SLA monitoring solution offers operational support, it can aggregate the collected availability data and preserve them for long term. Thereby management and operative statistics and reports of all the services can be created for the current condition or a given period of time.

Managing System Center IT infrastructure demand - AEGON

AEGON logo

We implemented an SCSM system for AEGON headquarter and its subsidiaries for the IT infrastructure incident/request handling process to meet unique customer needs. Only the relevant elements of a service catalogue are available for the users of each department. For expected deadlines we created an SLA-based supervision. The overview of monthly service activities is supported with complex dashboards.

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